The Challenge
The Solution
FASTER DEPLOYMENT ENVIRONMENT SETUP
REDUCTION IN DOWNTIME OF DIGITAL PLATFORMS
IMPROVEMENT IN RESPONSE TIME TO BROKER QUOTES
“Customers expect omnichannel experiences, a high degree of personalization, and the ability to respond quickly to their needs. Guidewire Cloud enables us to leverage the data to implement that personalization and new capabilities in omnichannel space in a more cost-effective way and with speed.”
Tatjana Lakovic, Chief Technology Officer
Definity
Formed in 2021, Definity is the parent company of some of Canada’s most long-standing and innovative P&C insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. The brands have a 150-year history.
In 2020, Definity was preparing to go public and it was faced with the decision to upgrade its on-prem version of InsuranceSuite or migrate to Guidewire Cloud.
Chief Technology Officer Tatjana Lalkovic said, “Our digital platforms were running in data centers on-prem, and scalability and performance were becoming issues. We knew we needed to move to a technology stack that would enable us to scale our growth and adopt new business capability seamlessly, with ease, in a cost-effective way.”
Definity, which had been a Guidewire customer since 2013, decided to expand its relationship by migrating to InsuranceSuite on Guidewire Cloud.
During implementation, Definity built a strategic internal team for the project, but also chose strategic partners to work closely with.
Definity accelerates its journey to stay current, innovate, and be resilient with Guidewire Marketplace.
Definity went live on Guidewire Cloud in 2022. Within a very short period, early benefits were seen.
Lalkovic said, “We are now able to set up deployment environments, the infrastructure behind that, 10 times faster than before.” She added, “By speeding up deployment time, we are also able to reduce downtime of our digital platforms by 75%.”
Another key benefit Definity experienced was a 34% improved response time to broker quotes, which contributed to a 4% increase in broker quotes.
Definity was also able to launch new products and services quickly, including a first-of-its-kind usage-based insurance (UBI) solution.
Definity takes advantage of key features with Guidewire Cloud to build a first of its kind auto policy UBI product for the Canadian market.
The migration to Guidewire Cloud also gave Definity the ability to update seamlessly, without having to go through major upgrades.
