A Move Toward More Efficiency
The Challenge
The Solution
MIGRATED TO GUIDEWIRE CLOUD WITHIN 15 MONTHS
UPDATE TOOK 8 WEEKS, VERSUS ON-PREMISES UPGRADES TAKING AT LEAST ONE YEAR
Guidewire Cloud will enable us to be much more responsive to changes in market needs, whether that's a rate change or adding product modifying underwriting rules. We can be much more nimble in the cloud than we ever could be when we were managing across the multiple policy management systems.
Garrett Anderson, VP of Information Systems
Auto Club Enterprises
Auto Club Enterprises (ACE) is a group of AAA clubs serving more than 18 million members in 22 states. In 2021, the insurer knew it needed to take steps to consolidate the multiple systems it ran its business on. These systems had been accumulated over the years due to affiliations and acquisitions of other organizations. ACE, which was an on-premises InsuranceSuite customer, decided to expand its relationship with Guidewire and migrate to the cloud to help the insurer simplify and standardize its platforms and bring all the states it serves onto one modern, cloud-based system.
The move to InsuranceSuite on Guidewire Cloud was all about efficiency. It only took ACE 15 months to complete the migration.
“Implementation went relatively smoothly,” noted Garrett Anderson, VP of Information Systems. “There was a lot of preparation, several practice dry runs, and when we did the production cutover, I was waiting for the shoe to drop. As large and complex as it was, you couldn’t have asked for it to be much better.”
There was an immediate response to the new platform.
We received so many positive comments from the user community on the user interface. An overwhelming majority said it was so much better compared to when the system was on-prem.
Mike Costello, Enterprise Service Delivery Group Manager
Auto Club Enterprises
Another benefit realized shortly after implementation was how quickly updates happened. Two months after going live, ACE updated from Elysian to Garmisch within eight weeks.
Anderson said, “Historically, a big upgrade on a self-managed platform would take over a year, 18 months, sometimes even two years.”
Costello added, “Going through the Garmisch update has proven to be a much quicker process. It’s more streamlined.”
ACE is looking forward to experiencing other benefits that Guidewire Cloud has to offer.
Anderson says, “Guidewire Cloud will enable us to be much more responsive to changes in market needs, whether that's a rate change or adding product modifying underwriting rules.” He added, “We can be much more nimble in the cloud than we ever could be when we were managing across the multiple policy management systems.”
