Trust and Security

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Trust and Security

Trust and Security

At Guidewire, we know you trust your customer data with us. It is a centerpiece of our core value of integrity, which is why we’ve designed Guidewire Cloud with security and data privacy protection across all aspects of our service. We’re relentlessly committed to protecting our P&C customers’ data and ensuring that we help meet their compliance and regulatory requirements.

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Security and Compliance

We're committed to maintaining the security and privacy of our customers' data by earning their trust through transparency in our practices and compliance with relevant laws, regulations, and industry standards.

Security

We understand that our customers rely on us to protect their sensitive data and that’s why security is at the heart of what we do.

Compliance

Our commitment to building customer trust is demonstrated through a comprehensive set of compliance certifications and attestations.

We’ve assembled these resources to demonstrate to our P&C insurance customers how we secure our environment(s), our platform, and the practices we use to build secure products.

Resources:

Understand how we approach security in Guidewire Cloud
Access tools to ensure consistent delivery quality
View our Vulnerability Disclosure Policy
Read our policy for details on how to report a vulnerability
We encourage customers to review our compliance certifications, attestations, and penetration test summary reports.

Resources:

SOC 1, 2 and 3 Reports
SOC Bridge Letters
ISO 27001 Certification
PCI DSS
External Security Assessments

Our Commitment: Protecting Data Privacy for Our Customers

Guidewire is committed to the protection of our customers’ data. We ensure the privacy requirements of our customers and their customers’ data are met.

Privacy as a Commitment

We follow essential privacy principles in our services as a commitment to our customers to safeguard and responsibly process their data as contractually permitted.

Partners in Trust

We know that our customers are trusting us with their data and we take that responsibility seriously in order to protect personal data and meet data privacy requirements.

As a commitment to our customers, we’ve obtained and continue to follow the principles of this standard as a data processor. The certification provides the requirements and guidelines for implementation and continuous improvement of an organization’s Privacy Information Management System (PIMS) as an extension to ISO/IEC 27001.
View the Certification
A key privacy fundamental at Guidewire is to ensure we provide transparency on the processing and protection of your customer data. We make contractual commitments to you which describe our privacy and security obligations for the protection of your data within the services and products we deliver. Additionally, we make commitments to you to ensure our sub-processors have implemented technical and organizational measures to meet privacy and security requirements.
We know how important the customer data is that you entrust to us, and believe that any government request for data should be directed to the customer who owns and controls that data. We are committed to assisting you with Third Party requests for your data, following processes in a timely manner.