Workplace Safety and Insurance Board

Workplace Safety and Insurance Board

We were able to leverage the software out-of-the-box and then iterate specifically to develop the personas and journeys related to Workers' Compensation. We then identified the pain points and fixed those.

Samantha Liscio

Chief Technology and Innovation Officer
WSIB
  • 12 weeks to the first MVP—instead of months or nearly a year

  • Of 2 million pieces of incoming paper per year, roughly half are now digital

How Workplace Safety and Insurance Board engages, innovates, and grows efficiently


As an independent trust agency that administers workers’ compensation and no-fault insurance for Ontario workplaces, the Workplace Safety and Insurance Board (WSIB) has no real competition in its delivery of wage loss benefits, medical coverage, and help getting back to work. Nevertheless, this 103-year-old organization is committed to delivering what matters most to Ontario’s workers and employers: the best possible outcome following an injury on the job via fast, accessible service and fair benefits at a fair price.

About Workplace Safety and Insurance Board

Headquarters: Toronto, Canada
Operations: Ontario Province, Canada
Business Lines: Workers’ Compensation

Guidewire products that make it happen

InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

PolicyCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

ClaimCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

BillingCenter

既存モデルと柔軟なアーキテクチャをバランスよく組み合わせ、優れたカスタマーエクスペリエンスを実現します。将来にわたり保険契約者への請求処理業務全体をサポートします。

Data Platform

Guidewire Data Platformで管理される社内外のデータを意思決定に有効活用し、事業収益の向上を実現します。

Business Intelligence

Business Intelligenceで業務効率の改善機会を瞬時に発見することで
改善の指針として役立てると共に、競合他社に対し優位性を確保する
ことができます。

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