Skip navigation

Amica Mutual Insurance Company

Amica Mutual Insurance Company

Maintaining customer experience excellence

Understanding your customers and anticipating their needs and helping them with what you think their next product or service might be is key strategically, not just to deliver that 360° view of the customer but also to give us the capability to personalize our delivery of our services as well as grow the business from a leading opportunity management perspective.

Peter Moreau

SVP, CIO
Amica
  • 50% reduction in CSR training times

  • Delivered personalized experiences, quickly and seamlessly

How Amica Mutual Insurance Company engages, innovates, and grows efficiently

Amica Mutual Insurance Company is the oldest mutual insurer of autos in the US and a direct writer of Personal lines insurance. Founded in 1907, the company employs more than 3,000 people in 39 offices across the US.

About Amica Mutual Insurance Company

Headquarters: Lincoln, Rhode Island
Operations: US
Business Lines: Personal

Guidewireの製品

product insurancesuite (1)
InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

product insurancesuite (1)
InsuranceSuite

世界最先端の損害保険業務プラットフォームで、効率的な成長を実現します。

product policycenter
PolicyCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

ClaimCenter - Introduction Image
ClaimCenter

保険金支払業務処理の迅速化と、期待を上回るカスタマーエクスペリエンスの創出をサポートします。最も信頼の置ける保険金支払業務管理ソリューションでイノベーションの推進を図ります。

Billing Center
BillingCenter

既存モデルと柔軟なアーキテクチャをバランスよく組み合わせ、優れたカスタマーエクスペリエンスを実現します。将来にわたり保険契約者への請求処理業務全体をサポートします。

Predictive Analytics
Predictive Analytics

保険金支払プロセスの最適化、引受利益率の向上、基幹業務プロセス全体でのスマートな意思決定をPredictive Analyticsがサポートします。

Guidewire for Salesforce - Introduction Image
Guidewire for Salesforce

損害保険業でトップシェアを誇るプラットフォームと世界ナンバーワンのCRMソリューションを統合し、包括的かつ総合的な顧客ビューを提供します。

詳細を見る

Related stories

  • The Co-operators Group Ltd. Customer Logo

    The Co-Operators Group, Ltd.

    The Co-Operators Group delivered greater customer value by embedding Guidewire predictive insights into its claims system.

    Read more
  • Encova Insurance Customer Logo

    Encova

    Using Guidewire, Encova Insurance reduced quote and bind time from 25–45 days to seconds.

    Read more
  • GW-Customer-Logos 3x 0040 GrinnellMutual-Master-2C

    Grinnell Mutual

    Doing straight-through processing with Guidewire, Grinnell Mutual made a 3x improvement in quote to issue.

    Read more
  • GW-Customer-Logos 3x 0003 westernnational logo

    Western National

    Using ClaimCenter, Western National reduced cycle time between FNOL and payment, and improved agent and customer service.

    Read more
  • The Co-operators Group Ltd. Customer Logo

    The Co-Operators Group, Ltd.

    The Co-Operators Group delivered greater customer value by embedding Guidewire predictive insights into its claims system.

    Read more

    Navigate what's next.