Meet GuideOne Insurance

Business Benefits

• 30% reduction in implementation efforts for workers’ compensation LOB
• Achieved greater product flexibility, easier maintenance and modifications, and greater ability to shift resources across the platform as needed

The Story

GuideOne Insurance is one of the nation's largest church insurers, operating in all 50 states through a network of thousands of independent agents who serve more than 51,000 commercial policyholders. Since its founding in 1947, GuideOne has remained focused on successful business operations and initiatives that can support the insurer’s growth path. For example, following its 1999 creation of the GuideOne Center for Risk Management program to help religious organizations craft strategic risk management plans. The company expanded the offering in 2008 with the launch of SafeChurch, the most comprehensive church risk management website available in the United States.

Along the way, a new technology foundation was needed to support these ongoing initiatives and their resultant growth. After successful deployment of Guidewire ClaimCenter, GuideOne—working with Guidewire Professional Services and Guidewire PartnerConnect Consulting partner PwC—chose to implement Guidewire PolicyCenter, along with Rating Management and Client Data Management. The company’s phased implementation began with its Workers’ Compensation line of business.

Using Guidewire Standards Based Templates reduced by 30% the effort typically required to implement a new line of business.

“I hold the workers’ compensation phase as our poster child project,” said Brian Murray, GuideOne’s Senior Manager of Commercial Operations. “All went according to plan, on time, and under budget.”

Following the successful deployment of Guidewire’s digital core claims and policy systems, the selection of Guidewire BillingCenter made GuideOne a full Guidewire InsuranceSuite customer. The digital platform offers the company greater product flexibility, ease of maintenance and making modifications, and the ability to shift resources across the platform as needed. In fact, thanks to the InsuranceSuite platform, the company is looking forward to seeing a reduction in agents’ quoting time from two weeks to one day.

“We wanted to ensure that our employees have the best technology available to help them do their jobs as efficiently and effectively as possible,” said Roger Nebergall, Director of Property/Casualty Claims at GuideOne.

Quickly taking advantage of its newly integrated digital platform, the company also chose Guidewire Digital for policyholders and agents, improving the customer experience for both at a lower cost and with faster time-to-market than custom-built digital portal alternatives. In addition, leveraging Guidewire’s data analysis and visualization for precise decision-making, GuideOne is on track to capitalize on further improvements in claims and underwriting.