Meet FMG

Business Benefits

• Reduced implementation time by leveraging the Ready for Guidewire prebuilt integration to save time as well as costs
• Extended the value of ClaimCenter deployment and operations through Guidewire PartnerConnect partnership

The Story

Formed by farmers and rural businesses more than a century ago, New Zealand mutual insurer FMG prides itself on being New Zealand owned and operated. Profits from this mutual go directly back into the business to keep premiums fair and affordable. Ensuring that technology is modern, easy to use, and cost-effective helps FMG to fulfill its mission of being innovative and helping clients achieve their goals.

FMG implemented Guidewire PolicyCenter and Guidewire BillingCenter in 2013 to provide a strong foundation to support ongoing business growth, increase its levels of client service, and more quickly bring products to market. The organization also sought systems based on an open-technology architecture. In so doing, FMG extended its mission to include Guidewire ClaimCenter as its new claims management system and Guidewire Claim Portal for Vendors. With this selection, FMG became a full Guidewire InsuranceSuite customer.

The replacement project revealed a legacy claims system that had a siloed architecture that did not provide a complete view of clients’ information. In particular, there were too many documents—in too many different places—that weren’t easily accessible to the new claims system. Working with Hyland, a Guidewire PartnerConnect Premier Solution partner, FMG was able to seamlessly integrate to a fully functioning enterprise content management solution without requiring users to leave their Guidewire core system.

The mutual insurer now has a shared-services platform that connects information to its core claims system and customers regardless of location or device. FMG employees can access documentation directly from the ClaimCenter interface so that they can see both the ClaimCenter data and related claims documents in a single interface. It’s also easy for claims consultants to track missing or required information and have it available for review before key determinations are made.

In essence, OnBase extended the value of FMG’s ClaimCenter deployment, and the insurer enjoys new capabilities to help it more efficiently and effectively deliver on the service commitments to its clients while improving employee satisfaction.

“Following on from our positive experiences with PolicyCenter and BillingCenter, the adoption of ClaimCenter will help us to continue to enhance our client service experience and employee satisfaction,” said Geoff Yeats, General Manager of Business Information Services at FMG. “Smart tools for smart people.”