INTERTEL Inc., a leader in medical canvassing, and\_Guidewire Software, Inc.\_(NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that INTERTEL has joined Guidewire PartnerConnect as a\_Solution\_partner. The companies also announced that INTERTEL’s\_Ready for Guidewire\_validated\_accelerators\_for ClaimCenter are now available to insurers in the\_Guidewire Marketplace.
With more than 60 years in the insurance business, INTERTEL, an Ontellus company, is a leading provider of medical canvassing in\_the United States\_for P&C insurers. When skeptical of a medical claim, adjusters utilize INTERTEL’s canvassing service to investigate a claimant’s medical background to expose possible pre-existing conditions and claims. INTERTEL’s\_Ready for Guidewire\_accelerators allow Guidewire ClaimCenter users to request a new medical canvass from INTERTEL through ClaimCenter, simplifying the claims handling process for adjusters.
“Canvassing can be one of the most effective ways to paint the most accurate picture of a claimant’s treatment history, so it is a key part of the medical claims assessment process for insurers,” said\_Steve DeRossett, president, INTERTEL. “Our partnership with Guidewire reinforces our commitment to serving the insurance industry as we continually strive to streamline the claims process for insurers encountering suspicious medical claims.”
With INTERTEL’s\_Ready for Guidewire\_integration, claims adjusters can:
Securely initiate medical canvass requests, saving time as claim information auto-populates, eliminating the need to retype claimant information;
Track all details related to medical canvass, view status updates and notifications from within ClaimCenter; and
Securely receive completed medical canvass reports. Completed reports are automatically uploaded to ClaimCenter.
“We are pleased to welcome INTERTEL to Guidewire PartnerConnect as a\_Solution\_partner,” said\_Neil Betteridge, vice president, strategy,\_Guidewire Software. “INTERTEL’s medical canvassing service is helping insurers handling bodily injury claims identify and prevent possible fraud while providing a more extensive view of the claimant’s medical treatment history. We are delighted to offer their service, integrated within ClaimCenter, to further streamline the medical claims evaluation process for our joint customers.”