Merastar Insurance Company, a specialist in employer-sponsored personal automobile and homeowners' insurance, and Guidewire Software®, a leading provider of solutions to property and casualty and workers' compensation insurers, today announced that Merastar has selected Guidewire ClaimCenter® as its new claims system. ClaimCenter will support the end-to-end claim handling process for the entire claims organization
As a rapidly-growing personal lines insurer, Merastar is dedicated to using technology to provide world-class customer service and maintain competitive advantage. In selecting a new claims solution, the company was looking for a complete system that could be deployed rapidly to minimize time-to-benefit. The system also needed to give the claims organization complete control over the entire claim process. After a thorough evaluation, Merastar selected Guidewire ClaimCenter for its breadth and depth of functionality, extensive flexibility, and modern technology architecture.
"Guidewire was the clear choice for the world-class system we need to increase productivity and reduce costs while maintaining our high customer service standards," said Scott Harris, vice president of claims, Merastar. "We are confident that our new claims environment will enable us to support our growing business well into the future."
Guidewire ClaimCenter gives Merastar a complete claims system from first notice of loss through investigation, evaluation, settlement, and recovery. ClaimCenter's flexible interfaces support rapid implementation in Merastar's existing systems environment with no customization of source code. The intuitive, web-based user interface minimizes training time and enables adjusters to adapt to the system quickly.
"ClaimCenter's modern architecture and robust platform are a perfect fit with our information technology strategy," said Ken Lytle, chief information officer, Merastar. "More importantly, Guidewire has proven that they can deliver real benefits for their clients, which was a critical factor in our selection process."
Guidewire ClaimCenter enables modern claims organizations to use flexible business rules to optimize the claim process and automatically monitor all operations to identify exceptions and eliminate errors. Claims executives can define and enforce their preferred claim handling practices, and can refine those practices over time. ClaimCenter's modern architecture, web client, and web services support ensure lower total cost of ownership in any environment.
"We welcome Merastar to our rapidly growing user community and thank them for their commitment to Guidewire and the trust they have placed in our team," said John Raguin, chief executive officer, Guidewire Software. "We look forward to working together to ensure a successful implementation and give Merastar a best-in-class claims environment."