Guidewire Software®, a leading global provider of solutions to property/casualty (general) insurers, today announced that Zurich Insurance Company (Zurich Japan), the third largest foreign general insurer in Japan, has selected Guidewire ClaimCenter® as its new end-to-end claims management solution. ClaimCenter is currently being implemented to process Zurich Japan’s auto claims, with plans to extend it to other lines of business in subsequent phases.
Reflecting the increasing complexity of claims, the growing needs and expectations of customers and the rapidly changing regulatory and business environment it operates in, Zurich Japan recognized the need to enhance its claims handling system to ensure its ability to respond to these demands. After a thorough search, Zurich Japan selected Guidewire’s intuitive, web-based claims solution for its technical and functional capabilities, its ease-of-use and its overall fit with its business vision.
"Claims is a critical customer touch point and ClaimCenter will be vital in helping us improve our overall customer experience,” said Iain Howie, Chief Operating Officer, Zurich Japan. “ClaimCenter will provide our claims handlers and managers with the system they need to most effectively do their jobs and best serve our customers.”
Guidewire ClaimCenter will enable Zurich Japan to:
Provide a higher level of customer service;
Quickly capture a higher volume and quality of claims data resulting in better informed decisions;
Improve managerial visibility into its claims operations;
Better utilize technology for efficient and cost effective claims handling; and
Readily make system enhancements to keep pace with changing regulations and evolving business demands.
“ClaimCenter is a highly flexible and intuitive application,” said Amanda Curley, Chief Information Officer, Zurich Japan. “With ClaimCenter we gain the technology foundation needed to quickly and most cost effectively serve the needs of our internal business users and of our customers, both now and as our needs evolve.”
Guidewire ClaimCenter is a leading end-to-end claims system for property/casualty (general) insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, ClaimCenter uses a modern technology architecture, including a 100% Web client and Web services interface, which enables lower total cost of ownership in any environment.
“Guidewire is absolutely committed to our Japanese clients and is extremely pleased to welcome Zurich Japan to our international group of Guidewire customers,” said John Raguin, Chief Executive Officer, Guidewire Software. “Our products are designed to be highly flexible and readily configurable, providing a foundation for Zurich Japan and other Guidewire customers to quickly react to the rapidly changing pace of market conditions.”