Sasria, the South African short-term special risk insurer to individuals, business and government institutions, and Guidewire Software, Inc. (NYSE: GWRE), the platform general insurers trust to engage, innovate, and grow efficiently, today announced that Sasria has selected Guidewire for claims management and to deliver an enhanced digital experience to its agents and customers. PwC, one of the leading global professional services networks, and a Guidewire PartnerConnect™ Consulting Premier member, has been chosen to assist in the implementation.
Sasria is replacing its legacy system in favour of an advanced, automated IT system that can underpin its strategic business objectives and help it respond to increased and changing customer demand. They have a two-phase deployment timeline, with initial system delivery for new claims in late 2020, as well as migration of open claims, followed with added digital capabilities in mid-2021.
“Sasria has a broad mandate to provide solutions to those who cannot access insurance, and this can’t be achieved by an organization adverse to technological advancements,” said Sam Nkosi, Chief Information Officer, Sasria. “Two of our strategic goals are digitalisation and customer-centricity. Guidewire is the driving force in shaping the adoption of digitalisation in the P&C insurance sector, and this is key to our selection, as well as the close alignment of our corporate cultures. We look forward to our IT team delivering a platform that will ensure the sustainability, flexibility and agility of our business, and position us to anticipate and respond better to changing customer need.”
Guidewire will enable Sasria to:
Access higher quality, enriched data, allowing management to understand better their end- customer requirements, and make informed and rapid decisions through embedded analytical insights;
Empower their agents and mutual partners through improved visibility of information and faster claims management response; and
Position itself as a modern insurer that can leverage emerging technologies, including Automation, Artificial Intelligence and Machine Learning, and Internet of Things.
“What appealed to us was a platform that is comprehensive enough to cater for enterprise requirements from policy administration to claims settlement; a robust solution that aligns with our digital strategy and core system aspirations,” said Sam Nkosi, Chief Information Officer, Sasria. “In addition, Guidewire’s singular focus on P&C insurance, combined with their ability to provide effective solutions in line with emerging technologies supported us in our selection.”
“We welcome Sasria to the Guidewire customer family and thank them for the trust they are placing in us to power their claims transformation and digitalisation,” said Keith Stonell, managing director, EMEA, Guidewire Software. “Sasria occupies a key position in providing valuable protection to the communities they serve. We look forward to working with them as they continue to deliver excellent service now, and in the years ahead.”