Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty (P/C) insurers, today announced that Westfield Insurance, a provider of personal, commercial and surety insurance, has successfully deployed Guidewire ClaimCenter® as its new platform for claims management. Guidewire PartnerConnect™ Alliance member, EY (Ernst & Young LLP), worked closely with Westfield to implement the system.
Westfield Insurance selected ClaimCenter as part of a transformation initiative focused on organizational customer and analytical capabilities. The company sought a platform that would increase its flexibility, operational efficiency, and effectiveness and enable it to keep pace with business growth. Concurrent with its ClaimCenter implementation, Westfield Insurance installed new document distribution and management systems and upgraded its analytics solutions and capabilities. Westfield Insurance is deploying ClaimCenter by line of business in a phased implementation approach.
“ClaimCenter is a key component of our larger ongoing business transformation,” said Rob Bowers, national claims strategy leader, Westfield Insurance. “We have been impressed with the robust functionality and precision that ClaimCenter has brought to our claims transactions and are looking forward to leveraging the system as a platform for our future growth.”
ClaimCenter is enabling Westfield Insurance to:
Consolidate and standardize its claims handling systems to increase customer and analytical capabilities and operational efficiencies;
Integrate with third-party systems for a more seamless claims handling approach; and
Easily make upgrades to satisfy the changing expectations of its customer base and provide a sustainable, positive customer experience.
“We’re already seeing the early benefits of our ClaimCenter implementation,” said Steve Brown, program manager, Westfield Insurance. “Standard property claims are being completed and paid within the day, versus the several days it previously took. We’re looking forward to providing our customers with even better service as we continue to realize faster claims cycle times with ClaimCenter.”
“We congratulate Westfield Insurance on their successful ClaimCenter implementation,” said Mike Polelle, chief customer officer, Guidewire Software. “We recognize their dedication to providing their customers with high levels of service, and we look forward to a long-term partnership with them.”
Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.