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MetLife

MetLife

A complete digital customer experience

We decided to basically stand up with a completely new contract, new rating structure, new customer experience, everything designed from scratch to maximize our chances of winning in the marketplace.

Kishore Ponnavolu

President
MetLife Auto & Home
  • Deployed with 14-month lead time to production

  • Simplified digital processes have improved the customer experience from premium payment to claims

How MetLife engages, innovates, and grows efficiently

Known as a respected choice among its customers, MetLife Auto & Home is devoted to maintaining competitive rates and outstanding service to its customers. An affiliate of MetLife, the global provider of a variety of insurance products, the insurer is called to business and technology innovation by nature.

Since 2015, MetLife has enjoyed in-production status with Guidewire InsuranceSuite core systems and has been an in-production ClaimCenter and DataHub customer since 2017.

About MetLife

Headquarters: New York
Operations: Global
Business Lines: Personal

Guidewire products that make it happen

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter
PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image
ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center
BillingCenter

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.

Predictive Analytics
Predictive Analytics

Optimize your claims processes, improve underwriting profitability, and guide smart decision-making across core processes with Predictive Analytics.

GW-24768 Icon Product DataHub RGB Light
Data Platform

Unlock unlimited potential with data. Make data-driven decisions to grow business profitably with internal and external data powered by Guidewire Data Platform.

GW-24768 Icon Product InfoCenter RGB Light
Business Intelligence

Measure and monitor your performance for optimal outcomes. Instantly discover opportunities for improved business efficiency to guide transformation and win against your peers with Business Intelligence.

Guidewire Cloud - Introduction Image
Guidewire Cloud

Turn innovative ideas into results with a platform uniquely engineered for continuous improvement in the P&C industry.

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