A complete digital customer experience
We decided to basically stand up with a completely new contract, new rating structure, new customer experience, everything designed from scratch to maximize our chances of winning in the marketplace.
MetLife Auto & Home
Deployed with 14-month lead time to production
Simplified digital processes have improved the customer experience from premium payment to claims
How MetLife engages, innovates, and grows efficiently
Known as a respected choice among its customers, MetLife Auto & Home is devoted to maintaining competitive rates and outstanding service to its customers. An affiliate of MetLife, the global provider of a variety of insurance products, the insurer is called to business and technology innovation by nature.
Since 2015, MetLife has enjoyed in-production status with Guidewire InsuranceSuite core systems and has been an in-production ClaimCenter and DataHub customer since 2017.
Headquarters: New York
Business Lines: Personal
Guidewire products that make it happen
Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.
Deliver the insurance products that your policyholders need where and when they want them.
Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.
Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.
Optimize your claims processes, improve underwriting profitability, and guide smart decision-making across core processes with Predictive Analytics.
Unlock unlimited potential with data. Make data-driven decisions to grow business profitably with internal and external data powered by Guidewire Data Platform.
Measure and monitor your performance for optimal outcomes. Instantly discover opportunities for improved business efficiency to guide transformation and win against your peers with Business Intelligence.
Turn innovative ideas into results with a platform uniquely engineered for continuous improvement in the P&C industry.
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