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Canadian Automobile Association Insurance Company (Ontario)

Canadian Automobile Association Insurance Company

A foundation for continuous improvement

We believe that having all three systems from the same vendor in an integrated suite is just an overall phenomenal benefit for us.

Matthew Turack

President
CAA Insurance
  • Increased auto insurance policy sales by approximately 30%

  • A 50% reduction in overall sales and services processing time, and a 30% increase in straight-through processing for underwriting

How CAA Insurance Co. engages, innovates, and grows efficiently

CAA Insurance Co. is a provider of auto and property insurance to clients in Ontario and the Maritimes. CAA Insurance is part of the Canadian Automobile Association South Central Ontario (CAA SCO), the largest CAA club in Canada, offering its more than 1.8 million members roadside assistance, travel, and insurance.

Since its foundation in 1974, CAA Insurance has successfully maintained a culture of innovation and continuous improvement tied to meeting the ever-changing needs of its customers. For example, in 2012 CAA Insurance’s business transformation project saw the replacement of its legacy systems, which included more than nine system integrations and the creation of a complete data warehouse solution in less than 14 months, for all lines of business, with Guidewire InsuranceSuite.

About CAA Insurance Co.

Headquarters: Ontario
Operations: Canada
Business Lines: Personal

Guidewire products that make it happen

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InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

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PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

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ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center
BillingCenter

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.

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Data Platform

Unlock unlimited potential with data. Make data-driven decisions to grow business profitably with internal and external data powered by Guidewire Data Platform.

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Business Intelligence

Measure and monitor your performance for optimal outcomes. Instantly discover opportunities for improved business efficiency to guide transformation and win against your peers with Business Intelligence.

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