SANTALUCÍA becomes 100th customer to go-live on Guidewire Cloud Platform

Madrid , June 24, 2025

SANTALUCÍA, a leading Spanish insurer, and Guidewire (NYSE: GWRE) has announced that SANTALUCÍA has successfully made its first business release in Guidewire InsuranceSuite on Guidewire Cloud Platform, becoming the 100th Guidewire customer globally on Guidewire Cloud Platform.
 
With more than 100 years of experience, SANTALUCÍA is the national leader in the insurance sector for assistance and burial insurance, with the latter being the core of its business, representing approximately 70% of its activity. Since 2022, SANTALUCÍA has enjoyed the benefits of Guidewire InsuranceSuite, a comprehensive suite of core system applications for policy administration, billing, and claims management, which enables seamless end-to-end insurance processes for P&C insurers across all lines of business.
 
SANTALUCÍA is the latest insurer - and first in Spain - to use Guidewire Cloud Platform, which combines resilient, trusted infrastructure with modular and interconnected platform services to enhance and extend the power of an insurer’s core applications. 

Andrés Romero, CEO of the SANTALUCÍA Group, stated: “The transformation of SANTALUCÍA is more than just technological innovation. It is a comprehensive evolution that brings together technology, organization, and culture around a shared purpose: to continue supporting families with greater closeness, added value, and enhanced responsiveness in an increasingly dynamic and digital world”.

Sergio Bernabé, Chief Technology and Operations Officer at SANTALUCÍA, added that: “Technology lies at the heart of our growth plans, and Guidewire is proving to be a vital partner in our transformation, supporting our values of collaboration and trust, and ensuring we uphold our commitment to innovation and service excellence. Guidewire Cloud Platform is already demonstrating its value by enabling us to respond swiftly to growing business demands, shifting market dynamics, and rising customer expectations. It is helping us develop a new and innovative value proposition that is more comprehensive, modular, and flexible—one we believe will be disruptive in the market.” 

Will McAllister, Senior Vice President and Managing Director of EMEA at Guidewire, said: "It has been a privilege to partner with SANTALUCIA on this program as they look to transform the service and value that they provide to their customers. 

“SANTALUCIA has placed technology at the core of its transformation process and its drive to offer enhanced customer service. It is therefore fitting that such a transformational program results in SANTALUCIA being the 100th customer to go-live on our Cloud Platform. We are humbled by the trust that SANTALUCÍA, and our other customers around the world, have placed in Guidewire and our ability to deliver best-in-class solutions for the insurance industry. This is a significant development for Guidewire in the Spanish insurance market, and I look forward to further growing our industry relationships across the Spanish market.”

 

About SANTALUCÍA
 
SANTALUCÍA is a comprehensive insurance provider with over 100 years of history and the parent company of the SANTALUCÍA Group, a leading provider of protection, savings, and family assistance services. Renowned for its outstanding customer experience, the company delivers a comprehensive value proposition to more than 7.4 million policyholders.
 
As of the end of 2024, the Group employs 9,309 professionals and operates a nationwide network of nearly 250 agents, 500 sales offices, and collaborates with over 1,200 insurance brokerages. SANTALUCÍA also has an international presence in Portugal, Colombia, Mexico, Chile, and Argentina.
 
The Group reported consolidated revenues of €3.42 billion, total assets of €13.99 billion, and equity of €2.04 billion. Its Solvency II ratio stands at 291%. Earned premiums totaled €2.19 billion, with life technical provisions amounting to €6.17 billion. The non-life combined ratio was 96.4%.
 
In November 2024, AM Best reaffirmed SANTALUCÍA’s Financial Strength Rating (FSR) as “A” (Excellent) and its Long-Term Issuer Credit Rating (ICR) as “a” (Excellent). Fitch Ratings also confirmed the company’s Insurer Financial Strength (IFS) rating at “A” and its credit rating at “A-”, both with a positive outlook.
 
SANTALUCÍA’s success is driven by continuous growth, ongoing innovation, and business diversification, with sustainability integrated into its decision-making in alignment with the United Nations Sustainable Development Goals (SDGs).
 
According to data published by ICEA as of December 31, 2024, SANTALUCÍA ranks first in Funeral and Assistance insurance, sixth in Home insurance, eighth in Life insurance, and is the ninth-largest insurance group in Spain by direct insurance premiums.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 42 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.

We are proud of our unparalleled implementation record, with 1,700+ successful projects supported by the industry’s largest R&D team and SI partner ecosystem. Our marketplace represents the largest solution partner community in P&C, where customers can access hundreds of applications to accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on X (formerly known as Twitter) and LinkedIn.

Contact:

Simon Coughlin
Senior Manager, Public Relations - EMEA
Guidewire Software, Inc.
+44 7436 002 058
scoughlin@guidewire.com

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