Guidewire Software®, Inc., a leading global provider of solutions to property and casualty insurers, today announced that Unitrin, Inc. (NYSE:UTR), a $3 billion financial services company, has selected Guidewire ClaimCenter® to improve their end-to-end claims adjusting processes, reduce claims costs and enhance customer service.
Transitioning from less flexible mainframe and client/server claims systems, Unitrin’s P&C companies, Kemper, Unitrin Direct and Unitrin Specialty, will implement ClaimCenter, a 100 percent web-based, modern claims management system to handle their entire claim volume of 700 to 800 claims per day. Sharing a common claims platform across the organization brings substantial operational benefits including better data comparison capabilities for improved operational visibility and the ability to create and share “application-based” claims best practices across their organizations. The single claims platform approach will also ease Unitrin’s IT resource load and allow for a high degree of acquisition flexibility through ClaimCenter’s integration-ready interface or the ability to transition the acquired company to ClaimCenter.
The first project release will encompasses claim intake in 2009.
Guidewire ClaimCenter will enable Unitrin to accomplish many of its objectives, including:
Shorten claim cycle times;
Reduce adjuster training times;
Provide online assistance tailored to individual adjuster needs throughout the adjudication process;
Improve adjuster productivity and enable more efficient and consistent processes;
Recruit a workforce expecting to work, and already familiar with, modern web-based applications;
Enhance planning and analytics capabilities by applying geo-coding (i.e. ensure right resources are in the right place at the right time);
Provide CAT coding at claim intake and the ability to retroactively reclassify claims;
Enable anytime, anywhere claim handling capabilities; and
Fast track claims for prompt adjudication.
“In Guidewire we found the ideal strategic partner for our business transformation,” said Shawn Crawford, vice president, Unitrin Services Company. “ClaimCenter handily met our business and technical requirements and will enable us to best leverage our in-house expertise and readily make system changes for the benefit of our internal users and our policyholders.”
“The Unitrin brand exemplifies quality customer service,” said John Raguin, chief executive officer, Guidewire Software. “We’re proud to be selected to help Unitrin replace their legacy claims systems and further improve customer service. We greatly appreciate their vote of confidence in our company and our product and we look forward to working with them on this exciting project.”
Guidewire ClaimCenter is a leading end-to-end claims system for property & casualty and workers’ compensation insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enables lower total cost of ownership in any environment.