Guidewire®

Our Customers

Montana State Fund

Montana State Fund (MSF) is a public entity that operates as a competitive state fund, providing coverage to nearly 28,000 employers in the state. It is the largest workers' compensation insurance company in Montana. The company recognized the limitations of its core legacy systems.  In addition to potentially putting MSF at a competitive disadvantage, the legacy systems could not easily integrate with modern applications; real-time operational functionality was non-existent; and the cost to maintain the older technologies was becoming cost prohibitive.

After a comprehensive review of available claims processing systems, MSF deployed Guidewire ClaimCenter which has replaced its in-house developed legacy claims system and has delivered significant sustainable business benefit to MSF. For instance, ClaimCenter has been instrumental in helping the company reduce its average TTD (Temporary Total Disability) duration from 43.5 weeks prior to deployment, to 29.6 weeks with ClaimCenter. Other benefits include: ability to capture and access more and better quality claim data; gained real-time view into adjuster workloads, claim data and status; ability to make system changes in-house; system's modern architecture and intuitive user interface serve as a recruiting aid to attract new adjusting and IT talent; and ClaimCenter provides the technology foundation on which MSF can future proof its claims handling system.

"Our ClaimCenter implementation was one of the smoothest roll-outs of a major system by our organization. We have been in production with ClaimCenter for some time now, and can appreciate the significant benefits the system offers. We have seen a positive impact on our claims metrics and a dramatic reduction in our turnaround time for many types of system change requests. ClaimCenter supports our adjusting processes and allows good people to be even more efficient and effective."

- Al Parisian, Chief Information Officer, Montana State Fund

"We couldn't be more pleased with the successful outcome of this project and how it is helping us run our business better. ClaimCenter provides us with the tools to make better and more informed decisions, while providing us real-time visibility into our processes; we are a much more flexible organization as a result."

- Layne Kertamus, Vice President, Insurance Operations, Montana State Fund

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