Guidewire®

Our Customers

Guild Insurance Limited

Guild Insurance, is one of Australia’s pre-eminent suppliers of general insurance products and services to niche markets, particularly within the healthcare and childcare sectors. Guild serves individual professionals and their businesses with a comprehensive range of products and value-added services that are tailored to their needs. Guild works in close alignment with the relevant professional associations to meet the insurance needs of their members.

Guidewire has been selected to help Guild modernize its core insurance systems. Upon deployment of this phased multi-year implementation, Guidewire’s software will fully replace Guild’s current end-to-end claims handling, policy administration, billing and reinsurance solutions. A significant percentage of these functions are performed manually today, so the implementation of the Guidewire solution will mark a fundamental change in the way Guild is able to operate its business. The implementation project will begin with claim system replacement which is currently underway and scheduled for deployment in late 2008.

"Guild is a very customer-centric organization; our current systems were hindering our ability to fully deliver on our strategic vision. Guidewire will enable us to transform and grow our business, operate and add new products more flexibly and above all, provide even better service to our policyholders."

- David Brown, General Manager, Guild Insurance Limited

"This is a significant enterprise-wide undertaking for Guild.  To help us select the right vendor, we developed a ‘Decision Selection Model’ at the outset of our project. This model was invaluable in helping us judge the strength of prospective vendors in areas of Process (functionality), Architecture, and Partnership.  We selected Guidewire as our business partner – for the quality of its people, its strong corporate values, product robustness, and the flexibility of its architecture."

- Robert Tepe, Chief Information Officer, Guild Group

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